Trouble-Shooting Assistance
Solving Problems with Java
Problem:
The downloaded product file appears to be a ZIP file and
the registration screen does not appear.
Solution:
According to Sun Microsystems, this is a problem
affecting a small percentage of Windows users. Fortunately, there is
an easy fix, simply download and run the JarFix.exe file from the
link below. This will fix the Windows problem.
http://electronicdeadbolt.com/media/jarfix.exe
After running the JarFix.exe utility, you can double-click the
product file you have downloaded to open and register the file on
your computer.
Problem:
Unable to open the file.
Solution:
Your computer may not have
Java installed. Click the link below to update Java on your
computer:
http://www.java.com/en/download/index.jsp
Problem:
I am not able to install
Java or I receive an error installing or updating Java.
Solution:
This problem is solved by clearing the
browser cache. To clean (delete) the Java cache, click the link
below:
http://www.java.com/en/download/help/plugin_cache.xml
Solving Problems in Windows
After
downloading the product file, the security settings in Windows 7 or
Windows Vista require you to right-click on the file and choose to "Run
as Administrator" before the program will open and allow you to
register the product.
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